BLACK ARROW Limited

TERMS & CONDITIONS

Effective Date: June 22, 2026 | Last Updated: June 22, 2026

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the websites, services, advertisements, lead forms, software systems, and communications provided by Black Arrow Limited ("Black Arrow," "we," "us," or "our").

By accessing our websites, submitting information, scheduling a consultation, purchasing services, or otherwise engaging with Black Arrow Limited, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our websites or services.

Services Offered

Black Arrow Limited provides marketing, advertising, automation, and business growth services, including but not limited to:

• Digital advertising management

• Social media marketing

• Lead generation systems

• CRM implementation and automation

• Website and funnel development

• Email marketing

• SMS marketing

• Creative production

• Business consulting

• Marketing strategy

Service availability, pricing, deliverables, and timelines may vary and are subject to change.

We reserve the right to decline, suspend, or terminate services at our discretion.

Scheduling, Cancellations & Rescheduling

Consultations and meetings may be scheduled through our websites, scheduling platforms, or direct communications.

Clients may request rescheduling with reasonable notice.

Black Arrow Limited reserves the right to reschedule appointments due to scheduling conflicts, emergencies, technical issues, or circumstances beyond our control.

Payment Terms

Payment terms are established within individual client agreements, proposals, invoices, or service contracts.

Unless otherwise agreed in writing:

• Invoices are due upon receipt.

• Recurring services are billed according to the agreed billing cycle.

• Late payments may result in suspension of services.

• Outstanding balances may be referred to collections or legal action where permitted by law.

Messaging Terms

5.1 SMS Communications

By providing your mobile phone number through our websites, advertisements, forms, scheduling systems, or direct communication, you consent to receive SMS and MMS communications from Black Arrow Limited.

Messages may include:

• Appointment confirmations

• Consultation reminders

• Service updates

• Project communications

• Promotional offers

• Customer support communications

• Feedback requests

Consent is not a condition of purchasing any service.

5.2 Message Frequency

Message frequency varies based on your activity, projects, and communication preferences.

5.3 Message and Data Rates

Standard carrier message and data rates may apply.

Black Arrow Limited is not responsible for carrier fees.

5.4 Supported Carriers

Delivery may vary by carrier and geographic location.

Black Arrow Limited is not responsible for delays or failures caused by wireless carriers.

Opt-Out & SMS Unsubscribe

6.1 Opt-Out Methods

You may opt out at any time by:

• Replying STOP

• Replying CANCEL

• Replying END

• Replying UNSUBSCRIBE

• Contacting us directly

You may receive one final confirmation message following your request.

6.2 Re-Opting In

You may re-subscribe by providing new consent through one of our approved opt-in methods.

6.3 Help Requests

Reply HELP to any SMS message for assistance.

6.4 No Sale of SMS Data

SMS opt-in information and phone numbers are never sold, rented, or shared with third parties for their own marketing purposes.

Limitation of Liability

Black Arrow Limited provides services using commercially reasonable efforts and professional standards.

However, we do not guarantee:

• Specific advertising results

• Lead volume

• Revenue increases

• Search rankings

• Campaign performance

• Business outcomes

To the fullest extent permitted by law, Black Arrow Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Our total liability shall not exceed the amount paid by the client during the thirty (30) days immediately preceding the event giving rise to the claim.

Client Responsibilities

Clients agree to:

• Provide accurate information

• Maintain access to required accounts

• Respond to requests in a timely manner

• Supply materials reasonably necessary to perform services

• Comply with applicable laws and platform policies

Delays caused by client inaction may affect deliverables and timelines.

Intellectual Property

Unless otherwise agreed in writing:

• Black Arrow Limited retains ownership of proprietary systems, processes, frameworks, templates, automations, and internal methodologies.

• Clients retain ownership of their business assets, trademarks, and intellectual property.

• Deliverables specifically created for a client may be governed by separate service agreements.

Dispute Resolution

Any dispute arising under these Terms shall first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved informally, it shall be governed by the laws of the State of Colorado without regard to conflict-of-law principles.

Modifications to These Terms

Black Arrow Limited reserves the right to modify these Terms at any time.

Changes become effective immediately upon publication.

Continued use of our services constitutes acceptance of any revised Terms.

Contact Information

Questions regarding these Terms may be directed to:

Black Arrow Limited

Email: [email protected]